Privacy

Privacy Policy

We, COMBITHERM GmbH (‘we’), thank you for your interest in our company and our products and for visiting the website of www.combitherm.de (the ‘website’). The protection of your personal data is very important to us. This Privacy Policy allows us, the company, to inform the general public about the type and scope of personal data we collect, use and process as well as our reasons for doing so. This Privacy Policy also explains the rights available to you. If it becomes necessary to process personal data and there is no legal basis for this form of processing, we will ask you for your consent. Your personal data are processed exclusively in accordance with the statutory data protection regulations, particularly the European General Data Protection Regulation (‘GDPR’) and the German Federal Data Protection Act (‘BDSG’).

This Privacy Policy details how your personal data are processed and what rights you have as a data subject under the data protection regulations. Where we link to third-party websites, please note that we do not operate such websites and are not responsible for the content on such websites. We have no influence over the processing of data on the third-party websites.

Responsible office and data protection officer
The responsible office for data processing is:

COMBITHERM GmbH
Friedrichstraße 14
70736 Fellbach
Telefon: +49 (0)711 951918-0
Fax: +49 (0)711 951918-40
E-Mail: info@combitherm.de

Collection, processing and provision of personal data
We only collect, process and use your personal data where legally admissible or if you have provided your express consent – for example if you contact us via the provided contact formukar, Personal data comprises all information concerning an identified or identifiable natural person. This includes, for example, your name, phone number and postal and email addresses, as these data are an expression of your personal identity.
Processing of personal data means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Categories of data
We process communication data. Communication data are data such as your name, address, email address and IP address. The data are processed exclusively for the purposes described below; the processing is limited to the personal data necessary for these purposes in line with the principle of data economy in the data protection legislation.

Purposes of processing and legal grounds
We and the service providers we engage process your personal data exclusively for the following purposes:
Processing due to consent, point (a) of Article 6(1) GDPR, If you have consented to the processing of your data, we will process your data for the stated purposes.
Compliance with our legal obligations, point (c) of Article 6(1) GDPR. Personal data are also collected and processed in order to comply with our legal obligations such as our duties to monitor and provide notification.
Pursuit of our legitimate interests or the interests of other controllers or third parties, point (f) of Article 6(1) GDPR. We also process your data where necessary to pursue our legitimate interests or the legitimate interests of third parties.
This includes, for example:
Enforcement of legal claims and defence in legal disputes
Prevention and investigation of criminal acts
Preservation of IT security and IT operations
Processing of your personal data for a different purpose
If we intend to process your personal data for a purpose other than the one for which the data was collected, you will be provided with all further relevant information before we process the data.

Duration of storage of your personal data
We will only process and store your personal data for as long as necessary to comply with our legal and contractual obligations. When the processing of the data is no longer necessary, we will erase the data without undue delay. In particular, the processing of the data is necessary for the performance of the contract and to enforce or defend against civil claims within the relevant limitation periods. Furthermore, we must comply with storage obligations under tax law, civil law or other legal provisions that make it necessary to store your personal data. For these reasons, we reserve the right to only erase the data after the expiry of the relevant storage periods.

Cookies
To optimize and improve the use of our website, we use so-called "cookies". Cookies are small text files that are stored on your end device (such as computer or mobile devices like tablet or smartphone) with the help of the web browser you use. The information obtained in this way enables us to make it easier for you to use our website and to design our Internet presence optimally for you.
Cookies cannot be used to launch programs or transfer viruses to a computer. Based on the information contained in cookies, we can facilitate your navigation and enable the correct display of our web pages.
Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.
When you visit our website, you will be made aware of the use of cookies right at the beginning by the cookie banner. By pressing the button "I agree" you give your consent for the use of cookies.
Of course, you can also view our website without cookies in principle. Internet browsers are regularly set to accept cookies. In general, you can deactivate the use of cookies at any time via your browser settings. Please use the help functions of your Internet browser to find out how to change these settings. Please note that individual functions of our website may not work if you have disabled the use of cookies.
You can delete individual cookies or the entire cookie inventory via your browser settings. In addition, you will receive information and instructions on how to delete these cookies or block their storage in advance. Depending on the provider of your browser, you can find the necessary information under the following links:
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-loeschen-daten-von-websites-entfernen
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Google Chrome: https://support.google.com/accounts/answer/61416?hl=de
Opera: http://www.opera.com/de/help
Safari: https://support.apple.com/kb/PH17191?locale=de_DE&viewlocale=de_DE

Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter referred to as "Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. However, due to the activation of IP anonymization on these web pages, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.
The purposes of data processing are to evaluate the use of the website and to compile reports on website activities. Based on the use of the website and the internet, other related services shall then be provided.

Contact through the website 
If you contact us by email or through our contact form, you provide us with your personal data. We will process your data and potentially forward it to third parties if necessary in order to process your enquiry.
The following personal data are required to use the contact form: name, email address and details about your enquiry.

Provision of your personal data
As described in purposes of processing and legal grounds, your personal data are also collected in order to comply with statutory obligations. In this context, the provision of your personal data is required by law. In particular, Article 33(1) GDPR requires infringements of data protection to be reported to the relevant supervisory authority.
The provision of your personal data is necessary to use our contact form. If you do not provide your personal data, we cannot provide you with this service.

Social media and networks
We are on social media and networks. We may post links to this Privacy Policy on our various profiles. Therefore, please note that the following provisions only apply insofar as we actually have control over the processing of data in connection with these profiles. We have no control over the processing of data by the social media and networks themselves. For more information on data protection, please see the information provided by each social media channel and network;
https://www.facebook.com/policy.php
https://help.instagram.com/155833707900388
https://policies.google.com/privacy

Your rights as a data subject
As a data subject, you have various rights with regard to the processing of your personal data. If you would like to exercise these rights, please use the contact details provided in sect.

As a data subject, you have the following rights:
Under Article 15 GDPR, you can demand confirmation from us whether or not personal data concerning you are being processed by us and, where that is the case, access to the personal data.
Under Article 16 GDPR, you can demand the rectification of inaccurate personal data or the completion of incomplete personal data.
Under Article 17 GDPR, you are entitled to the erasure (‘right to be forgotten’) of your personal data without undue delay.
Under Article 18 GDPR, you can demand the restriction of the processing of your personal data.
Under Article 20 GDPR, you are entitled to data portability, i.e. you are entitled to receive the personal data concerning you or have the data transmitted to another controller.

If you have given us consent, you can revoke this at any time with effect for the future. We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
Under Article 77 GDPR, if you believe that the processing of your personal data is violating statutory regulations, you are entitled to lodge a complaint with the supervisory authority that has jurisdiction over us. The supervisory authority that has jurisdiction over us is the State Commissioner for Data Protection and Freedom of Information for Baden-Wuerttemberg.

Safety
Under Article 32(1) GDPR, we and our processors have implemented suitable technical and organisational measures in order to ensure a level of security appropriate to the risk, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons.

Version and modification of the privacy policy
This Privacy Policy was last amended in March 2021.
Given technological developments and/or changes to statutory and/or official regulations, it might become necessary to amend or adapt this Privacy Policy. The latest version of this Privacy Policy applies.

Questions for the data protection officer
If you have any questions about data protection, please send us an e-mail.